Discord is great, and I love using it for all kinds of other projects. But it’s a pain to keep track of everything there. Unless you’re actively online all the time, or have a bunch of dedicated moderators, things can get out of hand quickly. 😉
A traditional forum like this one here is kinda laid back in comparison, but in general a better place for troubleshooting and support. I’ve done quite a lot of forum & Discord moderation, and Discord – while definitely being the better communications tool – never really worked as a support platform.